We all understand that help can be needed at all hours of the day. Standard hours of business do not apply when it comes to assisting our clients. Our helpdesk is open, and manned, 24 hours a day, 7 days a week, every day of the year including holidays.

In the event that you need or require support, and your request is submitted through our helpdesk, you are guaranteed a response within 8 hours or we will discount your next months hosting fees 10% for each 4 hour period, after the initial 8 hours, up to 100% of your hosting fees. If you are a current client, this guarantee is applied to "current accounts" only. If your account is past due, a discount of charges does not apply. Please understand that resolutions may take longer to resolve for difficult issues over easy items and we do all we can to resolve all in the same timeframe. The guarantee applies to your initial ticket response, for technical support only, and does not apply to continuous replies thereafter.



Billing Inquries and Information Requests.

If you received an email stating your billing has failed, please visit our Billing Update area for more information.

To speed up your response time, please make sure that if you have a billing question, submit to billing. Our billing staff works three days a week ( Tuesday, Thursday and Friday ). Our 8 hour guaranteed response time does not apply to these tickets for billing inquiries, only technical support requests.